Subscription and Purchase Terms

Last updated: 02.04.2026 · Version: 1.1

This document sets out the procedures and principles relating to paid subscriptions such as WIN Premium offered through the WIN mobile application (“Application”) and in-app purchases. This text is an integral part of the Terms of Use and applies together with it.

Section 1: Introduction and Acceptance

1.1 Purpose and scope

This text governs the conditions relating to paid subscriptions offered by WIN (in particular WIN Premium), one-off in-app purchases, and virtual items.

This text relates primarily to the provision of digital services, rather than an e-commerce relationship involving physical product sales or shipping/delivery.

1.2 Parties and contractual relationship

The parties, operator information, and basic contractual relationship are set out in the Terms of Use. This text constitutes special provisions as regards payment/subscription.

1.3 Related documents and order of precedence

The following documents apply together as regards paid services and payment processes:

• Terms of Use
• Pre-Information Form
• Distance Sales Contract
• Privacy Policy (in particular processing of payment data and third parties)

If there is a conflict between this text and other texts:

• on payment/subscription/paid features, this text,
• on all other matters, the Terms of Use

take precedence.

1.4 Information in electronic form

WIN aims to provide the necessary information in electronic form before and at the moment of purchase, within the framework of Law No. 6502 on Consumer Protection, Law No. 6563 on the Regulation of Electronic Commerce (ETK), and the Distance Contracts Regulation.

In transactions concluded over the internet/application, the consumer’s access to the price and basic information immediately before incurring a payment obligation (Distance Contracts Regulation, Articles 6(2) and 8) is of critical importance.

1.5 Changes and entry into force

WIN may update this text due to changes in legislation, product/package changes, and business needs. For material changes, notification is given, where possible, via in-app notification and/or email.

If you have an existing subscription; changes such as package scope, price, or renewal principles are, as a rule, sought not to be applied to your detriment before your current billing period ends. Mandatory cases and store rules are reserved.

Section 2: Definitions

Section 3: Paid Products and Scope

3.1 WIN Premium (subscription)

In addition to free features, WIN may offer certain advanced features for a fee under WIN Premium. The scope of Premium is as shown on the in-app purchase screen and in related help/FAQ content.

Examples of what may be included in Premium scope include, without limitation:

• Daily deck viewing entitlement: Premium members may view 20 decks per day (Standard free users: 5 decks/day),
• Online/Offline status: Ability to see other users’ online (online/offline) status,
• Hide profile: Option to hide the profile completely (hide profile),
• Deck filtering: Deck filtering feature (advanced filtering options),
• Read receipts in messages: Display read (seen) information in messages.
• Score display: Ability to see your own score and scores users give to you and others (Intelligence, Politeness, Fun).
• Visibility in decks: 2× (x2) greater visibility advantage in decks.
• Additional benefits: Additional features such as monthly usage statistics and analysis screens may be offered.

3.2 Package options (weekly/monthly, etc.)

WIN Premium is offered as auto-renewing subscription packages, weekly and monthly. Weekly and monthly packages cover the same Premium feature set; the main difference is the billing period and current fee (details are shown on the purchase screen). If additional durations or campaign packages are offered later, these are also stated clearly on screen within the same framework.

3.3 Free trial

Initially there is no free trial (free trial) for WIN Premium. If a free trial is offered later:

• trial duration, conditions, and cancellation procedure are shown separately on the purchase screen,
• transition to the paid period and charging at the end of the trial are carried out under store rules,
• the user may cancel before the trial ends to avoid moving to the paid period.

3.4 Campaign / promotion / discount (if any)

WIN may offer campaigns, promotions (e.g. use of Promo Code), or discounted prices for certain user groups or periods. Relevant legislation, in particular the Price Tag Regulation, is taken as the basis for display of discounts and price transparency (see Section 5.3).

3.5 One-time purchases

Initially no one-off purchases are offered outside the subscription. If one-off purchases (e.g. Boost-type) are offered later, this text and additional conditions shown on the purchase screen apply.

3.6 Virtual items

Initially there are no virtual items such as “coin/diamond/credit/gift”. If virtual items are offered later, the provisions in Section 10 apply.

Section 4: Purchase Process and Establishment of the Contract

4.1 Purchase steps

4.2 Payment obligation warning and pre-information (Distance Contracts Regulation)

Under the Distance Contracts Regulation, the consumer must be able to access basic information clearly before incurring a payment obligation (in particular Articles 5, 6, and 8).

Accordingly, the following information is aimed to be provided on purchase screens (subject to mandatory minimum elements required by law):

• basic characteristics of the product/service (Premium scope),
• total price including all taxes and billing period,
• renewal and cancellation procedure,
• information on the right of withdrawal and any exceptions,
• complaint/objection and support channels.

The contractual framework for minimum information aimed to be shown at the moment of purchase is set out in Section 4 of this text; current texts in the application and store screens are presented consistently with this framework.

4.3 Purchase records and receipt

The receipt/ticket for the purchase transaction can be viewed through the store account where you made the purchase. Store rules and records may govern payment, currency conversion, and similar transaction details.

After purchase, the relevant store may provide a confirmation screen and/or email containing an order/transaction number and purchase details. This order/transaction number may be requested in subscription activation, refund/objection, or technical support processes; it is therefore recommended that you keep it.

Invoice, e-archive and e-receipt process:

• For purchases made through Apple App Store or Google Play Store, payment collection is performed by the relevant store. Therefore, the official document proving the purchase (receipt/ticket) is the “Purchase Receipt” sent to your registered email address by the store or available in your store account history.
• Corporate invoice / e-archive: For individual users, store receipts are accepted as valid legal documents. WIN performs aggregate invoicing/reporting for these sales directly to the relevant application stores (B2B). Users do not need to request an e-invoice/e-archive invoice separately from WIN; the store receipt is sufficient for all consumer rights and legal processes.

4.4 Incorrect price/offer and correction

In the event of a clear pricing error or technical fault, to the extent permitted by applicable law:

• cancelling the transaction,
• offering the correct price,
• correcting the error

rights are reserved. Consumer rights are reserved.

Section 5: Pricing, Taxes and Campaigns

5.1 Display of prices and currency

WIN Premium prices may be displayed on the purchase screen offered by the relevant store according to the user’s country/store region. Prices are shown inclusive of all taxes.

Prices may vary across market conditions, campaigns, and regions. You should therefore always follow the current amount payable on in-app purchase screens. The price and conditions you confirm on the store screen at the moment of purchase constitute the contractual price.

5.2 VAT/taxes and store commissions

Taxes, duties, and similar public charges, and store commission/operating rules, may be reflected in prices determined by the store and shown to the user at the time of the transaction. Tax practices may differ by country.

5.3 Display of discounts (Price Tag Regulation, Article 11)

Where discounted sales apply, the price before the discount may need to be shown alongside the discounted price. In determining the pre-discount sale price of goods or services subject to a discounted sale, the principles set under Price Tag Regulation Article 11 (e.g. lowest price applied in the relevant period) are taken into account.

5.4 Price changes and existing subscribers

WIN may change Premium package prices. Price changes are notified in advance according to store policies (email, in-app notification, etc.).

Renewal and new price: When WIN changes package prices, this is notified in advance in line with store policies. If you do not cancel your subscription before the renewal date after such notification, your subscription automatically renews at the current (new) price for the next period. If you do not accept the price change, you must cancel the subscription before the current period ends. If you cancel, your Premium rights continue until the end of the current period.

Section 6: Payment Methods and Collection

6.1 Payments via App Store

On iOS devices, purchases may be made through Apple’s in-app purchase infrastructure. Your payment method and transaction details are managed under your Apple account and Apple’s terms.

6.2 Payments via Google Play

On Android devices, purchases may be made through Google’s in-app purchase infrastructure. Your payment method and transaction details are managed under your Google account and Google’s terms.

6.3 Third-party fees (bank/operator/exchange difference)

Your bank, card issuer, mobile operator, or the store may apply charges such as currency conversion, transaction fees, or commission. WIN may have no control over these charges.

6.4 Failed payment, delay, and access effects

If payment fails or cannot be collected:

• Premium access may pause temporarily or renewal may not occur,
• the transaction may be cancelled by the store,
• transactions may be blocked in suspicious cases.

As a user, it is your responsibility to keep payment methods up to date and manage store settings.

Important — Changing payment method is not subscription cancellation: Updating the payment method registered in your store account (e.g. replacing one credit card with another) does not terminate your subscription. The subscription remains active and collection is made from the new/updated payment method at the next renewal. To terminate the subscription you must follow the cancellation steps in Section 8.

6.5 Third-party store terms and technical limitations

For purchases through third-party stores such as Apple App Store / Google Play:

• purchase, subscription management, and some refund processes are carried out through store infrastructure,
• if there is a conflict between store terms and this text, store terms may take precedence as regards store infrastructure and the purchase transaction,
• WIN may have technical limitations over certain transactions made through the store (in particular as regards direct refund/cancellation).

Store support pages:

• Apple: Apple Support (opens in a new tab)
• Google: Google Play Help (opens in a new tab)

6.6 Payment dispute / payment cancellation (chargeback) and effects

Processes for cancelling or reversing payment through payment dispute, chargeback, or similar means are subject to store and/or payment institution procedures.

6.7 Billing errors and corrections

In store-originated billing errors, incorrect charges, or duplicate charge claims, relevant store records take precedence in the first instance. WIN aims to provide support for identifying errors to the extent permitted by law and within technical possibilities.

Section 7: Subscription Period, Renewal and Auto-Renewal

7.1 Start and end of the subscription

The subscription begins when purchase confirmation is given by the store and ends or renews at the end of the relevant billing period (depending on your store settings).

7.2 Auto-renewal and explicit consent

Some subscription types may be offered as auto-renewing subscriptions due to store infrastructure. In that case:

• the subscription may renew for a new billing period unless cancelled,
• the renewal fee may be charged at the price at the time of renewal,
• auto-renewal preference and cancellation method are shown on the purchase screen and in store settings.

For subscriptions including campaigns/promotions, even if the first period started at a discounted price, the price in renewal periods may change under the conditions explained on the store screen at purchase.

7.3 Pre-renewal information

Stores may provide notifications to users regarding subscription renewal and/or price changes. In addition, WIN may provide notification via in-app notification or email to the extent permitted by law.

7.4 Ease of termination and extension principles

WIN aims to provide guidance that makes it easier for users to find cancellation steps in addition to store procedures for subscription cancellation. Methods that unnecessarily burden the consumer for terminating/cancelling the subscription are sought to be avoided (Subscription Contracts Regulation, Article 23(3)).

7.5 Cancellation timing (cancel before renewal)

To prevent auto-renewal from occurring, subscription cancellation may need to be made a certain period before the renewal date. This period and practice may vary according to relevant store rules (in many scenarios cancellation may need to be at least 24 hours before renewal).

Section 8: Cancellation (Termination) and Consequences

8.1 Where is cancellation done? (iOS/Android)

8.2 Effective date of cancellation and continued use

When cancellation is completed:

• your Premium access usually continues until the end of the current billing period,
• no renewal is made for the next period (according to store rules).

Cancellation of the subscription does not, as a rule, mean your account is deleted; after subscription cancellation the Application may continue to be used with free features outside Premium.

8.3 Account deletion vs. subscription cancellation

During WIN account deletion, the application warns you in two steps about subscription cancellation. When an account deletion request is submitted, your account is not deleted immediately; a 14-day suspension period begins. At the end of this period your account and data are permanently deleted. Responsibility for subscription cancellation remains with the user during this period as well.

8.4 Subscription and access in case of suspension/ban

If your account is restricted/suspended/terminated due to breach of the Terms of Use or Community Guidelines:

• your access to Premium features may be restricted immediately or may end.
• No refund: In cases of account breach (ban) or suspension for security reasons, NO FEE REFUND is made for amounts already paid for the current period.
• even if your account is terminated, your store subscription may continue unless cancelled through the store.

Section 9: Refund, Right of Withdrawal and Defective Service

9.1 General refund principles

WIN aims to conduct refund processes transparently to the extent permitted by consumer legislation. However, for purchases made through the store, refund decisions and the refund flow may be subject to store rules.

9.2 Store refund procedures (Apple/Google)

For purchases made through Apple App Store or Google Play, refund requests are, in most cases, made through the relevant store and assessed by that store.

Apple and Google refund/cancellation help pages:

• Apple: Apple Support (opens in a new tab)
• Google: Google Play Help (opens in a new tab)

9.3 Right of withdrawal (Distance Contracts Regulation) and exceptions (digital service)

Under the Distance Contracts Regulation, the consumer generally has a right of withdrawal within 14 days (Article 9). However, for digital services/digital content, in particular:

• services performed instantly in electronic form or intangible goods delivered instantly (Article 15(1)(ğ)),
• services whose performance has begun with the consumer’s consent before the withdrawal period expires (Article 15(1)(h))

exceptions to the right of withdrawal may arise.

9.4 Defective service and optional remedies under 6502

If the service provided is performed defectively, the consumer’s optional remedies under Law No. 6502 may arise (including defective service provisions). These rights are assessed according to the specific case and mandatory consumer rights are reserved.

9.5 Unauthorized transaction, objection and chargeback

For payments made through the store, unauthorized transaction/objection/chargeback processes may be subject to relevant store and/or payment institution policies.

WIN may block the transaction or trigger account security steps in suspicious transaction attempts to prevent fraud and abuse (see Terms of Use).

For possible effects on your account from these processes, see also Section 6.6.

9.6 Cancellation and refund request as separate processes; partial-period refunds

Under some store policies, subscription cancellation and a refund request may be separate processes. That is, cancelling the subscription alone may not mean a refund is automatically granted; you may need to create a separate refund request through the store.

Subject to cases mandatory under law, store practices may apply such as no fee refund/discount for partial use or partially used period of subscriptions, or no refund for renewal periods. The specific case is assessed according to the relevant store procedure and mandatory consumer legislation.

Section 10: Virtual Items and One-Time Purchases

10.1 Legal nature: licence not sale

Virtual items or one-off digital features may, as a rule, constitute a limited and revocable usage licence rather than transfer of ownership.

10.2 Non-transferability, non-convertibility, usage rules

• Virtual items are non-transferable, non-exchangeable, and cannot be sold.
• They cannot be converted to cash; “balance” does not represent real-world money value.
• They may only be used in the Application and under the relevant usage rules.

10.3 Duration/expiry, effect of account closure

If the account is closed/terminated, unused virtual items or one-off entitlements may expire. Mandatory consumer rights are reserved.

10.4 Absence of refund (subject to mandatory cases under law)

For virtual items and one-off digital features, refund/repayment may, subject to cases mandatory under law, as a rule be limited or not possible.

Section 11: Abuse, Fraud and Security

11.1 Blocking suspicious transactions and verification steps

In case of suspicious transactions, unusual behaviour, or suspicion of fraud:

• transaction attempts may be blocked,
• additional verification may be requested,
• temporary restrictions may be applied for account security.

11.2 Subscription/purchase abuse

If refund requests are abused, fraudulent payment attempts are made, or platform rules are breached, measures relating to your account may be taken to the extent permitted by law.

Section 12: Changes, Updates and Service Termination

12.1 Package/feature changes

Premium features may be increased, reduced, or restructured over time. Notification is aimed to be given according to the nature of the changes.

12.2 Approach if the service is terminated

If WIN terminates the Premium service or removes the relevant package; subject to store rules and mandatory consumer legislation, access until the end of your current subscription period or offering appropriate solutions is aimed at.

Section 13: Contact, Support and Disputes

13.1 Subscription/payment support channels

You may submit technical support requests for technical issues relating to subscription and payment, incorrect activation, or purchase not being recognised (“restore”). WIN Premium access is managed on a server (account) basis rather than locally on the device; therefore when you log in to your account on new devices your subscription data will activate automatically.

For support requests, technical issues, and subscription management problems you can contact us through our official contact channel legal@whoisnextapp.com.

13.2 Dispute resolution and consumer authorities

Dispute resolution, consumer rights, and competent authorities are assessed together with the general provisions set out in the Terms of Use. If you are a consumer, the Consumer Arbitration Committee and Consumer Court routes under Law No. 6502 are reserved.

Section 14: Entry into Force

This text enters into force as of the date of publication and the current version is provided in the in-app “Legal” section.

Legislative references (summary)

In preparing this text, particular account was taken of the following:

• Law No. 6502 on Consumer Protection
• Distance Contracts Regulation
• Subscription Contracts Regulation
• Price Tag Regulation
• Law No. 6563 on the Regulation of Electronic Commerce (ETK)